FAQ & troubleshooting

43 s Forgot your password or lost your phone? Reset a forgotten password by email, and log in with a recovery code when you don't have the phone with your two-factor app. 5 steps Video guide Open → 33 s Why can't I add or change anything? (view-only access) A View only badge means your role lets you look at a module but not change it. Here is how to tell, and who can give you more access. 2 steps Video guide Open → 31 s Why is a module locked or "not in your plan"? A lock page or a greyed-out guide means your company's plan doesn't include that module. Owners and admins can add it in a click. 2 steps Video guide Open → 31 s I didn't get the email What to check when a password reset, confirmation, invoice or notification email doesn't arrive, and how to send it again. 5 steps Video guide Open →

42 s Why is my invoice overdue? An invoice is overdue when its due date has passed and part is unpaid. Remind the customer, record the payment, or send reminders automatically. 4 steps Video guide Open → 32 s How do I change the currency? Your books' home currency is fixed when the company is created. You can still invoice and buy in other currencies. Here is how. 4 steps Video guide Open → 32 s Why can't I use this date? (filed tax period) Once a tax return is filed, nothing that touches tax can be dated in that period. Use a date after it, and correct mistakes in the open period. 2 steps Video guide Open → 40 s Why does my stock show a negative number? Stock goes below zero when you sell or use more than Owlvix knows you have. Receive the goods or count the shelf to correct it. 4 steps Video guide Open →

26 s Where are my backups? Can I export my data? Owlvix backs up every company every night. The owner can also download all of the company's data at any time as a ZIP of spreadsheets. 2 steps Video guide Open → 27 s Keyboard shortcuts and getting help Press ? on any screen for help with that screen, search every guide, and use the keyboard in pickers, calendars and dialogs. 3 steps Video guide Open →