I didn't get the email
What to check when a password reset, confirmation, invoice or notification email doesn't arrive, and how to send it again.
Most missing emails are in the spam or junk folder, or went to a slightly different address. Work through this list.
Check these first
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Look in spam or junk (and in Gmail, the Promotions and Updates tabs). Mark the email as not spam so the next one arrives normally.
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Check the address. For a password reset, use the exact email you log in with. For invoices, check the customer's email on the invoice's Email invoice form before you send.
Spam folder, then the address -
Wait a few minutes, then send it again: Send reset link on the forgot-password page, Send the link again on the confirm-your-email page, or Email invoice on the invoice.
Notification emails
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Are emails switched on for it? Each person chooses which notifications come by email in Settings → Notifications. Turn on Email for the ones you want.
Notification emails on?
Invoices and reminders
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Customer replies go to the address in Sales → Emails & reminders → Replies go to. Invoices are sent from our address in your company's name.
Where replies go
Tip Every invoice email is listed under Emails on the invoice with the date it was sent, so you can tell the customer when it went out.
Still nothing? Contact us with the address and the time, and we will check the delivery log.