Forgot your password or lost your phone?
Reset a forgotten password by email, and log in with a recovery code when you don't have the phone with your two-factor app.
Locked out? A forgotten password is fixed by email in a minute. A lost phone is fixed with one of the recovery codes you saved when you turned on two-factor login.
Forgot your password
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On the login page, click Forgot password?
Click "Forgot password?" -
Type the email you log in with and click Send reset link. Open the email and click the link to choose a new password. No email? See I didn't get the email.
Send a reset link
Lost your phone (two-factor login)
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Log in with your email and password as usual. You are asked for the 6-digit code.
Log in as usual -
Click Use a recovery code and type one of the codes you saved. Each code works once.
Use a recovery code -
Once you're in, open Security (the shield), turn two-factor login off and on again with your new phone, and make New recovery codes.
Warning No phone and no recovery codes? Ask your company's owner or admin to contact us. For your safety we check who you are before we reset two-factor login.
Good to know
- Reset links expire after an hour. Ask for a new one if it has run out.
- Self-service employees log in on the same page.