Refund Policy

1. Try it free first

Every new company gets a free trial with no charge, so you can check that Owlvix ERP fits your business before paying anything.

2. 14-day money-back guarantee

If you're not happy with your first paid subscription, ask for a refund within 14 days of that payment and you'll get it back in full. No questions asked.

3. Renewals and changes

• Renewal payments (monthly or yearly) can be refunded within 14 days of the renewal if you haven't used the Service since it renewed.
• If you cancel, your subscription stops renewing and you keep access until the end of the period you've paid for.
• Extra charges for adding modules or users in the middle of a period are refunded on the same terms as the payment they belong to.

4. How to ask for a refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles refunds. Email us at hello@owlvix.com with your company name and the payment, or reply to the receipt email from Paddle. Refunds go back to the card or payment method you used, usually within 5–10 working days.

5. Your legal rights

This policy doesn't take away any rights you have under consumer law where you live.