Helpdesk
Support tickets from your customers.
5 guides
5 videos · 4 min
Customer side
2 guides
50 s
Let customers send requests from your support page
Share your public support page; each request a customer sends becomes a ticket on your Helpdesk board.
5 steps Video guide Open →
38 s
The customer's ticket page
Each ticket has a private page where the customer reads your replies and answers back; their reply lands on the ticket.
4 steps Video guide Open →
Tickets
2 guides
42 s
Work through tickets on the board
See what needs attention, move tickets from New to Solved on the board, and filter to your own tickets.
5 steps Video guide Open →
45 s
Reply to a customer or add an internal note
Take a ticket, answer the customer by email, or leave a note only your team can see, and set the next stage.
5 steps Video guide Open →
Settings
1 guide
Related topics
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