Refund an online payment
Refund a shopper who paid by card or PayPal in your payment dashboard, then mark the order refunded so your books match.
Owlvix doesn't move money in your Stripe or PayPal account. Make the refund there, then mark the order refunded so the order, the invoice and your books agree.
Steps
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Open the paid order. Orders paid online show Paid with the provider and its payment reference.
Open the paid order -
Refund it in your payment dashboard. In Stripe or PayPal, find the payment by the reference shown on the order and refund it.
Refund it in Stripe or PayPal -
Click Mark refunded on the order and confirm.
Mark it refunded -
Check the order. The payment shows Refunded with the date. When the order was already invoiced, a credit note and the refund are recorded on the invoice for you.
Refunded
Warning Mark the order refunded only after the money has really gone back to the shopper.
Good to know
- To refund part of an order, refund that amount in your dashboard and make a credit note for those items in Sales & Invoicing instead.
- Returned goods are not put back into stock by Mark refunded. Receive them back in Inventory.