Fix a missing check-out

When someone checks in and forgets to check out, the record stays open. After 16 hours Owlvix closes it as a Missing check-out: it counts no hours until you enter the real time they left.

Steps

1. Spot it in the monthly report. In Attendance → Monthly report, a person with an amber missing check-out badge has a record to fix.

   

2. Find the record. Open Records. The row shows Missing check-out instead of a time, and no hours. Click Edit.

   

3. Enter the real check-out time. Ask the employee when they left and pick it in Check out. Add a note, for example Forgot to check out.

   

4. Click Save. The record gets its check-out and the hours count again in the report and in payroll.

   

Good to know

• Missing check-outs show as zero hours, so nobody is paid for 16 hours by mistake.
• Not sure of the time? Use the usual end of their shift and say so in the note.